Upstate RV Center - Malta, New York

Amy Rose

They were extremely helpful and knowledgeable. Fix my RV issue quickly. Will definitely be a returning customer.

Loren Cameron

I just called this place about a camper. I told the sales person. That I live 2 1/2 hours away and asked if there was any damage to the camper. I was told that it was inspected and there was no damage and the roof has been sealed and the camper would be New York inspected. I stated again I just didn’t want to travel that far if there was any water damage. His hole attitude changed and said any camper that old is going to have water damage. Then he proceeded to hag up on me! If anyone is going to pay your hard earned money for a camper. This isn’t the place to do it!

Karen Bennett

. very disappointed bought a used class A in October - warning go through everything with this place including hooking up water. And make sure you test all the plugs in the interior GFCI would not reset and main living area had no working plugs, ABS sensor going off on 3.5hr drive home after picking up and then they screwed up the winterizing. We had leaks all over the place. Our bad never caught that back slide didn't seal at bottom. Now he did say he would fix it but we live 3.5hrs away. He also told me I am new to class A and operator error - sorry had hard top campers for 25 yrs not new to this. Trading it in to Wilkins RV and going back to tow behind. Sad never used it.

Dianne Scoville

We purchased an RV in Massachusetts but needed a NYS inspection. We called Upstate RV Center & they got us in the next day. Mike was very friendly & personable. We were very satisfied with the service. We were told at another camper place that it would be 4-6 weeks before we could get an appointment for an inspection. We will consider these folks when it comes time to winterize our travel trailer.

slightlysublimed

The only reason I am even giving this "company" 2 stars is because of the kind, informative and honest salesman Joe. He was very thorough, took the time to answer silly questions I had and entertained my dog while we were looking through the unit.

I am new to the RV/travel trailer world, and am looking for an entry level unit for me, my pup and maybe a friend or 2. I saw a small 19 foot unit at Upstate RV which definitely suited my needs, and looked in fairly good shape considering that it was 11 years old.

I was definitely concerned about the fact that it was pretty old and was still $14,000 but knew that if someone had taken good care of it, and it was well-maintained, that I would probably be okay.

I had discussed my concerns with the owner Jeremy, and he agreed to take $1,000 off the price due to a water spot I found under the bed cabinet, next to the water heater. He said he'd be willing to do me the favor of taking off $1K if I left a good Google review. Well sir, here it is.

I left a deposit, and proceeded to work on the paperwork needed for financing. I left my social off the application, as I was a little nervous sending it over the internet. I told them that I would give them this info over the phone or in person.

I spoke to a couple friends who had been RV'ing for years, and while they agreed that a 11 year unit could pose issues, that it really depended on the previous owner - but to make sure all of the systems were working before I purchased it. Yes, this made good sense!

I called Joe, and he told me that the systems are verified after purchase, when they do a "walkthrough" of the unit. I told him that since I'd be taking a loan - I'd be much more comfortable knowing that everything was in good working order before I signed on the dotted line.

Apparently, Jeremy told Joe that he will not verify the systems prior to purchase - that it takes too much time. How can I feel comfortable knowing that everything is in working order? Especially after I was the one who found the small water spot? Especially since I am a new customer, and just trying to ensure that a large purchase (at least for little old me!) is going to be a good investment?

Be careful with buying RV's here - make sure you do your homework, and make sure you know what you're buying. I didn't, and almost ended up with a $13,000 potential nightmare. I had a bad feeling about this purchase from the beginning, and I am just thankful that the owner was the one to put the nail in the coffin.

David H

We recently bought a hybrid from here. I realize the reviews for UpstateRV seem to be polar, either love them or hate them, so I wanted to share our experience. First off, let me say that I would give these guys 4.5 stars, 4 seems a little low, and it takes a lot to get 5 stars out of me. Overall we received excellent service, and a very fair (if not excellent) value with our unit.

Using some of the advice in other reviews, before we bought our trailer, we thoroughly inspected it (about 3.5 hours). It had a fair amount of minor issues, well within what I think should be normal for an ultralight 10+ year old trailer. There were a couple of larger issues which UpstateRV promised to fix/replace prior to pickup. Each of these items was taken care of without needing to hound them (I sent one list of requested repairs, all were done and confirmed).

I imagine some may I ask why they didn't do these repairs in advance. At least for me, I can understand why they choose to wait on the repairs until they have a buyer as #1- It reduces the amount of time their funds are tied up prior to selling the unit, and #2- there will probably be additional requests from the buyer, so it is better to bring the unit into the shop once and take care of everything.

Anyway, I am getting off topic. After getting the unit home, we found 3 additional issues. I called Jerome, and he immediately ordered new replacements for 2 of the items. For the third item, it is an intermittent issue, and although they offered to order parts, it would only be guessing at this point, and I don't feel right using their money to throw parts at it. I have a work around until I can find the root cause, or bring the unit back to them to diagnose further.

In conclusion, I have found these folks to be very good and reasonable. I know I can be very demanding, so I think it says a lot about them.

I would also caution first time buyers regarding purchasing a sub $10K unit. These units have a pretty tough life, and nobody knows what was done to them before you got them. If you don't know much about these units, and/or are not a bit of a 'handy man', you might have a tough time.

As another reviewer noted, if you aren't well versed in these things, find someone who is to go with you and properly inspect the unit.

Heading out on a first 4 day trip with the trailer, I will update again after the shakedown cruise 🙂

Update:
We have had our unit out for a total of about 3 weeks now. No surprises or New issues. We are very happy with our purchase.

Heidi Moak

I had an issue with my awning on my horse trailer. I called all the big RV places and got a total runaround. Most never returned my call. I was ready to give up when I came upon Upstate RV. I called and they got me in the next day! It was just in time for an outing in 90 plus degree weather so I was very appreciative! Everyone on the phone and those I met in person were extremely nice, professional and accommodating. I'll definitely call them again if the need arises.

Hayden Frechette

My wife and I were looking to purchase our first camper after many years of tent camping. After a horrifying experience at Alpine Haus, we were referred to Jeremy at Upstate RV. We appreciated how all of the trailers were unlocked for us to check out without anyone hovering over/pressuring us. We loved multiple units, and with Jeremy's help we found one that met all of our needs in our towing capacity. If you're looking for a clean, quality RV at a reasonable price, definitely visit Upstate RV Center!