Caravan Rossol GmbH - Naumburg (Saale)

Caravan Rossol GmbH - Ihr Wohnmobil-Experte in Naumburg (Saale)
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Die Caravan Rossol GmbH ist ein führender Wohnmobilhändler und Vermieter in Naumburg (Saale), Deutschland. Das Unternehmen befindet sich in der Kroppentalstraße 1 und ist unter der Telefonnummer 3445780310 erreichbar. Die offizielle Website der Caravan Rossol GmbH lautet caravan-rossol.de.

Spezialitäten: Wohnmobilhändler, Wohnmobilvermietung
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Die Caravan Rossol GmbH ist auf den Verkauf und die Vermietung von Wohnmobilen spezialisiert. Das Unternehmen bietet eine umfangreiche Auswahl an Neu- und Gebrauchtfahrzeugen verschiedener Marken und Modelle an. Zudem können Wohnmobile für einen individuellen Urlaub oder Ausflug gemietet werden.

Andere interessante Daten: Einkaufen im Geschäft, Lieferdienst, Rollstuhlgerechter Eingang, Rollstuhlgerechter Parkplatz, Reparaturen, Debitkarten, Kreditkarten, Mobile Zahlungen per NFC, Kreditkarten
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Bewertungen von Caravan Rossol GmbH

Marco Müller

1/5

September 2023
Der Verkäufer war freundlich. Jedoch litt der Betrieb in den Sommermonaten urlaubs- und krankheitsbedingt unter fehlenden Mechanikern, so dass der Einbau von großen Paketen schleppend oder gar nicht funktionierte. Die Hubstützanlage konnte nicht verbaut werden. TPMS wurde nicht angemeldet. Luftfahrwerk-, Solar- und Wechselrichtereinbau waren ok. Diese Pakete dauerten Wochen. Die Verpackungen aller installierten Waren wurde in die Heckgarage gepackt. Sie war voll und der "Papiermülltransporter" fuhr gleich bei der Entsorgung vorbei. Nach zwei Monaten Standzeit bei der Firma ist der Ertrag unbefriedigend. Nach Abholung des Fahrzeuges werden E-Mails nicht mehr beantwortet. Ich kann mir die anderen positiven Bewertungen nicht erklären.

März 2024
Mängelbeseitigung:
Nach 4 Monaten brachten wir das Fahrzeug mit 11 Mängeln zur Reparatur. Luftfederung, Duo-Control, Wassereinbruch im 3. Bremslicht, Möbelbau und andere Kleinigkeiten. Zurückerhalten habe ich das Fahrzeug mit weiterhin defekter Luftfederung, verkratztem Schrankbrett, losem HEKI-Rahmen im Schlafbereich und nicht mehr einrastendem Bedienteil des Elektroblocks. Der Mitarbeiter wies auf die Auftragsfülle hin. Alles klar, vielleicht kann man auch Aufträge ablehnen, bevor man sie nur halbherzig erledigt? Letztendlich zahlen die Kunden 6-stellige Beträge und der Service stimmt nicht. Hier liegt ein systemisches Problem vor, was mir aber egal ist.
Die Reparatur wurde im November 23 koordiniert, am 13.1.24 wurde das Fahrzeug abgegeben und am 16.3.24 abgeholt. Bei über 2 Monaten Standzeit ein ernüchterndes Ergebnis.

18.3.2024
Auf die erneute Mail mit Mängeln wurde wie folgt geantwortet:
Da wir augenscheinlich Ihren Ansprüchen nicht gerecht werden können, verweisen wir Sie nach gemeinsamer Absprache mit unserer
Geschäftsleitung höflichst an einen Laika- Händler in Ihrer näheren Umgebung.

Update Mai 2024
Ich habe mir einen Kühlschrank-Ventilator in den Luftschacht eingebaut. Dabei habe ich folgendes gesehen. Zum Einbau der Solaranlage wurde hinter der oberen Luke das Blech aufgeschlitzt und das Kabel eingezogen. Das Blech wurde umgebogen und das Solarkabel auf die Schnittkante gelegt. Es war bereits durchgescheuert. Man hat hier einen Kurzschluss in Kauf genommen. Die Öffnung wurde nicht sachgerecht verschlossen. Dieser Werkstatt ist das jedoch egal. Am unteren Teil des Kühlschranks wurde einfach ein Holzbrett gekürzt, damit Kabel in den Innenraum verlegt werden konnten. Der Schlitz wurde nicht verschlossen. Warum irritiert mich das? Im Schacht findet eine Verbrennung durch den Absorber-Kühlschrank statt. Dadurch entstehen Verbrennungsgase, die nicht in den Innenraum gelangen sollen. Ich durfte auf eigene Rechnung die Löcher schließen. Rossol schlampt bei der Arbeit.

Update, Oktober 2024:
Trotz Bitte, mir die Fahrkosten für einen Garantiefall der Werkstatt in Höhe von 170€ zu begleichen, kam kein Ton mehr von der Werkstatt/Geschäftsleitung. Im Gegenteil, man will mich nicht mehr bedienen, weil mir die Qualitätsansprüche nicht reichen. Ich denke, mit den neusten Mängeln lasse ich nun ein Verfahren anschieben, bei denen auch die alten Ausstände auf den Tisch kommen. Was ist denn nun wieder?
1. Da die Fahrzeugbatterie schwächelte, öffnete ich das Batteriefach vor dem Fahrersitz. Ich wunderte mich, dass es unter dem Getränkehalter nicht arretiert war. Warum? Ein dickes Kabel wurde vom Motorraum über den Fahrgastraum von oben in das Batteriefach geführt (siehe Foto). Ungefähr so, als wenn man den Finger in die Tür hält und sie zumachen will. Jetzt wird es knapp mit einem Subwoofer, weil die Batteriefachklappe hoch steht.
2. Die bei den Arbeiten entstandenen Metallspäne wurden einfach im Batteriefach liegen gelassen. Wird schon nichts passieren... Schnelle Pfuscharbeit.
3. Mir flatterten zwei lose Kabelenden entgegen. Ich habe keine Ahnung, wo sie hingehören. Sie waren auch nicht isoliert.

Patrick A.

5/5

Wir haben uns ein neues Wohnmobil gekauft und waren/sind vom ersten Kontakt bis zur Übergabe sehr zufrieden gewesen. Auch jetzt, nachdem ein kleines Problem aufgetreten ist, waren die Antwortzeiten und Reaktionen (auch vom Werkstatt-Team) durchweg positiv und zufriedenstellend.Jetzt hoffen wir noch auf schnelle und reibungslose Behebung, damit wir dann bald unsere Touren starten können. Wir können Caravan Rossol ganz klar empfehlen.

Rainer Leubecher

1/5

Caravan Rossol, Nie wieder!
wir haben nach 450 KM Anreise um den Kaufvertrag zu fixieren erfahren, das der für uns reservierte Wohnwagen , bereits vor vier Wochen verkauft wurde. Om Onlineportal war der Wohnwagen noch beworben. Trotz Hinterlegung unserer Telefonnummer für evtl.Rückfragen ,wurden wir nicht informiert und machten uns wieder auf die Heimreise. Hier arbeiten wohl Mitarbeiterinnen, die nicht befähigt sind , solche Vorgänge zu bearbeiten.
Außer einem „tut mir Leid „ kam vom Geschäftsführer nichts. Für uns ein verlorener Tag mit unnötigen Unkosten .
Rossol, hat nicht mal den einen Stern verdient ! musste ihn aber bewerten, sonst wäre die Rezession nicht möglich.

Franziska Schiebel

5/5

Wir sind voll zufrieden mit dem Werkstatt Service, scheint ein kompetentes Team zu sein, wir hatten ein Defekt an unserer Fliegenschutztür, ein anderer nicht näher genannter Hymerhändler im Thüringer Wald hätte uns sofort eine neue Tür verkauft. Hier wurde die Tür repariert, ohne Probleme. Danke nochmal dafür!

Karsten Schreiber

5/5

Die Wohnwagenmiete bei der Firma Caravan Rossol GmbH hat uns zum Kauf eines neuen Wohnwagens bewogen.
Nicht zuletzt durch das freundliche Mietwagenteam, dem fachkompetenten Verkaufsberater und unsere liebe Frau Rossol (Seniorchefin) die uns jeden Besuch in der Firma wie einen Besuch bei Freunden und nicht wie bei einem Händler wahrnehmen ließ, hat uns bewogen bei Rossol unseren Wohnwagen zu kaufen.
Was den Kauf getoppt hat, war die Fahrzeugübergabe, diese war einfach nur genial – fachkompetent nur einmal ...
Herzlichen Dank an alle - wir sind sehr zufrieden.
Ihre Familie Schreiber

Nicole Klimpel

5/5

Wir sind zutiefst dankbar! So eine freundliche, flexible u kompetente Werkstatt habe ich noch nie erlebt.
Uns wurde auf der Durchreise spontan von einem auf den anderen Tag ein Termin angeboten. Das Material lag morgens parat, innerhalb einer Stunde war alles fertig u der Urlaub gerettet.
Solch ein Service für Nichtkunden mit einem Wohnmobil eines anderen Fabrikats sucht seinesgleichen, beeindruckend.

Beate Kaden

5/5

Es fand die Hausmesse statt. Wir haben uns dort sehr wohl gefühlt und wurden hervorragend beraten. Gerne kommen wir wieder und wünschen dem Team alles Gute und viele zufriedene Kunden, so wie wir 🙂

Jens Albrecht

5/5

Für einen Wohnmobilkauf nur zu empfehlen!!! Sehr familiäre und sehr gute Beratung, von Anfang an fühlt man sich als Kunde, jegliche Fragen und Wünsche werden möglichst schnell beantwortet und geklärt! Wir sind sehr zufrieden, haben nun schon das zweite Wohnmobil bei Rossol gekauft. Vielen Dank für alles!!!